Privacy Policy
Last updated: 28 July 2026
Train LDN Ltd (“Train LDN”, “we”, “us”) respects your privacy. This notice explains how we handle personal information when you use this website or enquire about training at Train Canary Wharf.
Who we are
Train LDN Ltd operates Train Canary Wharf at Unit 123 Cannon Workshops, Cannon Drive, London E14 4AS. For privacy questions, email membership@train-ldn.com or call +44 7340 044484.
Information we collect
When you submit our consultation form, contact us or become a client, we may collect your name, email address, telephone number, enquiry details, communication preferences and information you choose to provide about your goals. We also receive limited technical information needed to operate and secure the website, such as IP address, browser type and server logs.
How we use your information
- To respond to enquiries and arrange consultations.
- To provide information about suitable training services.
- To manage our relationship with clients and prospective clients.
- To keep the website secure and understand whether it is working properly.
- To send marketing only where we have an appropriate lawful basis; you can opt out at any time.
Our lawful bases may include taking steps at your request before entering a contract, performing a contract, our legitimate interests in running and improving the business, complying with legal obligations, and consent where required.
Who we share information with
We use trusted service providers to operate the website, manage enquiries and communicate with you, including our website host and customer relationship management provider. They process information for us under appropriate contractual safeguards. We may also disclose information where required by law or to protect legal rights. We do not sell personal information.
International processing
Some service providers may process information outside the UK. Where this happens, we require an appropriate legal transfer mechanism and safeguards recognised under UK data-protection law.
How long we keep information
We keep personal information only for as long as reasonably needed for the purpose collected, including providing services, following up an enquiry, meeting legal or accounting requirements and resolving disputes. Retention periods vary according to the relationship and the type of record.
Your rights
Depending on the circumstances, you may have rights to access, correct, delete or restrict your personal information, object to processing, request portability, or withdraw consent. To exercise a right, contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Cookies and embedded services
This website uses cookies or similar storage that are necessary for security, site operation and the consultation form. The form is provided through our customer relationship management platform and may process technical information needed to display the form, prevent abuse and submit your enquiry. We do not currently use advertising cookies on this website. If we add non-essential analytics or advertising technology, we will update this notice and request consent where required.
Changes to this notice
We may update this notice as our services or legal obligations change. The latest version will always appear on this page.